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Overview
When you have the details of similar workitems handy for reference, it becomes easier to gain a better understanding of the work at hand and how work of that nature has been dealt with earlier. The AI-Powered Similarity feature provides a way to view similar workitems for a given workitem. The AI-powered recommendation happens based on the information provided in the name and description type fields of the workitem (like Description for User Story and Steps to Reproduce for Defect).
This setup page helps you designate a description field on the basis of which AI-powered recommendation should happen for a workitem type. Once set up here, the same will be applicable for the existing and new Process Templates and Projects unless changed at those levels. Setting this up at this level will make those workitem types available for similar workitems across all projects in the organization.
Note: This is a license-driven feature, to enable this feature, please contact your administrator.
Navigation
In the left navigation panel, expand the Apps menu and select the Organization name. Hover over the top breadcrumb, expand the Administration module, and select AI Similarity Configuration.
Settings
In the Set Up AI-Powered Similar Workitems page, set the following values –
- Applicable for Workitem Type – This drop-down enlists all the applicable (visible) Workitem types defined at the organization level and is applicable at the project level. Select the workitem type for which you want to setup the similar workitems feature.
- Recommendation based on – This drop-down enlists all the visible description type (multi-line text with RTF) fields of the selected workitem type. In this column, select the description field whose content will be analyzed by the AI system to find similar workitems. When the user input value in the name field and enter at least one word in this description field and tabs out of it, similar workitems are suggested.
- Action
- Delete – This icon is used to delete an existing mapping of a workitem type with its field for AI recommendation. When you click the Delete icon, the mapping is removed from the organization setting and all existing PTs and projects.
- Add – This icon is used to add a new row in which you can select a new Workitem Type and Recommendation Based On the field for that workitem type.
Once you do all the settings and click the SAVE button, then this setting will be set at the organization level. However, the AI-similar Workitem feature might not work immediately as the data migration may take some time depending upon the amount of data.