The IT services of a large research hospital, which recently adopted Kanban, is typical of many large business organizations. Multiple user groups, internal technical departments, regulatory and safety authorities, as well as external contractors, collaborate to respond to a wide range of IT requests, ranging from the installations of tablets and printers on hospital wards, through to the technical infrastructure for new buildings and diagnostic facilities.
The business processes behind these services are complex webs of interactions involving hand-offs, approvals, and signoffs from multiple players. How did Kanban – in particular, the “Kanban Lens” – help to untangle this web to provide a clear view of the work items involved, as well as the process that controls them? This webinar explores this question and shows how, in so many business contexts, Kanban provides the enabling constraints to see more clearly and manage effectively.
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